Responsible Gaming at DraftKings
At DraftKings Casino, we believe that gaming should always be fun, entertaining, and within your control. We are committed to providing a safe and responsible environment for every player who uses the DraftKings casino, sportsbook, and daily fantasy sports products. Our responsible gaming program is built on the principle that protecting our players is just as important as providing a world-class gaming experience. If you ever feel that your gambling habits are becoming a concern, we are here to help — and we offer a full range of tools to support you.
Our Commitment to Player Safety
Here at DraftKings, we take our duty of care seriously. We comply with all applicable regulations in every jurisdiction where we operate, including the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board, the Michigan Gaming Control Board, the Connecticut Department of Consumer Protection, and the West Virginia Lottery. In Ontario, we operate under the AGCO and iGaming Ontario framework. Responsible gaming is not just a legal obligation for us — it is a core part of who we are as a company founded in 2012 and listed on Nasdaq.
Our DraftKings online casino platform is available only to players who are 21 years of age or older (19+ in Ontario) and physically located in a licensed jurisdiction — Connecticut, Michigan, New Jersey, Pennsylvania, West Virginia, or Ontario. We enforce these requirements through geolocation technology and robust identity verification to ensure that gaming remains safe, legal, and age-appropriate at all times.
Recognizing Problem Gambling
We encourage every player to stay informed and aware of their gaming behavior. Gambling can become a problem when it stops being entertainment and starts affecting your finances, relationships, or mental health. At DraftKings, we want you to recognize the warning signs early so you can take action before things escalate.
Common Signs of Problem Gambling
- Spending more money than you intended or can afford to lose
- Chasing losses in an attempt to win back what you've spent
- Feeling anxious, irritable, or restless when not gambling
- Neglecting responsibilities, relationships, or work due to gambling
- Borrowing money or selling possessions to fund gambling activity
- Lying to friends or family about how much time or money you spend on gaming
- Using our DraftKings app or any gambling platform as an escape from stress or problems
- Feeling unable to stop even when you want to
If any of these signs apply to you or someone you know, we strongly encourage you to use the tools available through our platform and to seek professional help immediately.
Responsible Gaming Tools We Provide
We at DraftKings offer a comprehensive suite of player protection tools directly within your account. These tools are designed to give you full control over your gambling activity, whether you use our DraftKings sportsbook & casino through the app or via the web.
Deposit Limits
You can set daily, weekly, or monthly deposit limits on your account to ensure you never spend beyond your personal budget. Once a limit is set and confirmed, we will enforce it immediately. Increases to limits are subject to a cooling-off period before taking effect, while reductions apply immediately to protect you in the moment you need it most.
Time and Session Limits
Our platform allows you to set limits on how much time you spend in a single session or across a day. We can also send you session time reminders so you remain aware of how long you've been playing — a simple but powerful way to stay in control when using the DraftKings app.
Reality Checks
We provide in-session notifications that display how long you have been playing and how much you have wagered. These reality checks are designed to encourage pause and reflection during your gaming session, helping you make informed decisions in real time.
Self-Exclusion
If you feel you need a break from gambling, we offer self-exclusion options that allow you to suspend your account for a set period — ranging from days to permanent closure. During self-exclusion, we will take all reasonable steps to ensure you cannot access your DraftKings casino account. We also participate in state-level self-exclusion registries where required, and we honor exclusions from other operators as applicable under state regulation.
Account Cooling-Off Periods
In addition to full self-exclusion, we offer shorter cooling-off options if you simply need a temporary break. You can pause your account for 24 hours, 7 days, or 30 days without permanently closing it.
Underage Gambling Prevention
We are absolutely committed to preventing underage gambling. Our DraftKings online casino is strictly for adults aged 21 and over (19+ in Ontario). We use advanced age verification procedures during account registration, and we will suspend or close any account where we have reason to believe the player does not meet the minimum age requirement.
We strongly advise parents and guardians to use parental control software to prevent minors from accessing gambling websites and apps. Tools such as GamBlock, Betfilter, and Net Nanny can help restrict access at the device level. If you share a device with a minor, please ensure you always log out of your DraftKings Casino login session after each use.
Getting Help — Support Resources
We never want a player to feel alone in dealing with gambling-related concerns. Our Help Center at support.draftkings.com is available around the clock, and our customer support team can connect you with responsible gaming resources immediately. If you or someone you know needs help, we urge you to reach out through the following organizations:
- National Problem Gambling Helpline: 1-800-GAMBLER (1-800-426-2537) — available 24/7
- Gamblers Anonymous: www.gamblersanonymous.org
- National Council on Problem Gambling: www.ncpgambling.org
- Crisis Text Line: Text HOME to 741741
- Ontario (Canada): ConnexOntario — 1-866-531-2600
These services are free, confidential, and available any time you need them. We actively promote these resources throughout the DraftKings casino platform and encourage our players to make use of them without hesitation.
Our Responsible Gaming Pledge
We at DraftKings are proud to invest in responsible gaming research, education, and advocacy. We partner with leading organizations in the field and work continuously to improve our player protection systems. Whether you're accessing our platform through the DraftKings app, our web interface, or a retail partner location, our commitment to your wellbeing never changes.
Gambling should always be a choice — an enjoyable leisure activity, never a financial strategy or an emotional crutch. We ask every player to set limits before they start, never gamble with money they cannot afford to lose, and always reach out to us if something feels wrong. Our team is here to support you, and we will always put player safety first. New players can also explore the DraftKings Casino bonus offers available upon joining our platform.
For more information, to access your responsible gaming settings, or to speak with a member of our support team, please visit our Help Center or use the live chat feature available through your account. Together, we can make gaming a safer and more positive experience for everyone who chooses to play at DraftKings.
Content updated: July 21, 2026