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DraftKings Casino Privacy Policy

At DraftKings Casino, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our services through the DraftKings app, our website at casino.draftkings.com, or any other platform we operate. By using our services, you acknowledge that you have read and understood this policy. We encourage you to review it carefully before registering or placing any real money wagers.

Who We Are

We are DraftKings Inc., headquartered at 222 Berkeley Street, Boston, MA 02116, USA, publicly traded on Nasdaq under the ticker DKNG. Our DraftKings Casino operations are licensed and regulated on a state-by-state basis, including licenses from the New Jersey Division of Gaming Enforcement, the Pennsylvania Gaming Control Board (License No. 117645), the Michigan Gaming Control Board, the Connecticut Department of Consumer Protection, and the West Virginia Lottery (SWP-003). We also operate under the authority of the Alcohol and Gaming Commission of Ontario (AGCO) through an agreement with iGaming Ontario.

Information We Collect

When you register and use our DraftKings online casino, we may collect the following categories of personal data:

Personal Identification Data

  • Full legal name, date of birth, and government-issued ID details
  • Email address, phone number, and physical address
  • Social Security Number or tax identification information where required by law
  • Username and DraftKings login credentials

Financial and Transaction Data

  • Deposit and withdrawal method details (debit card, PayPal, Venmo, online banking, Trustly, Apple Pay, etc.)
  • Transaction history, account balances, and wagering records
  • Information related to our DraftKings Play+ prepaid card or bank wire transfers

Technical and Usage Data

  • Device type, operating system, browser type, and IP address
  • Geolocation data — we are required by law to verify that you are physically present in a licensed jurisdiction (CT, MI, NJ, PA, WV, or Ontario)
  • App usage statistics, session duration, and in-app navigation behavior
  • Cookies, pixel tags, and similar tracking technologies

How We Use Your Information

At DraftKings Casino, we process your personal data for the following purposes:

  • To create and manage your account, including verifying your identity and age (21+ in the US; 19+ in Ontario)
  • To process deposits and withdrawals securely and in compliance with applicable regulations
  • To comply with our legal obligations, including anti-money laundering (AML) and know-your-customer (KYC) requirements
  • To communicate with you about your account, promotions such as our DraftKings casino promo code offers, and important service updates
  • To operate our Dynasty Rewards loyalty program and deliver personalized offers
  • To detect fraud, prevent unauthorized access, and maintain the security of your account
  • To improve our DraftKings app, website performance, and the overall user experience
  • To comply with responsible gaming obligations and self-exclusion programs

Cookies and Tracking Technologies

We use cookies and similar technologies across our DraftKings Casino platforms to enhance your experience. These technologies help us remember your preferences, keep you securely logged in after your DraftKings login, and analyze how users interact with our services. You may manage your cookie preferences through your browser settings or our in-app options; however, disabling certain cookies may affect the functionality of our platform.

We may use the following types of cookies:

  • Essential cookies — required for core functionality, including geolocation verification
  • Analytical cookies — help us understand usage patterns and improve our services
  • Marketing cookies — used to deliver relevant promotions, including DraftKings casino bonuses and promo offers
  • Preference cookies — store your language and display settings

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

  • Regulatory authorities: We are required to share data with state gaming regulators and law enforcement as mandated by law
  • Payment processors: We share necessary financial data with payment providers to process your transactions
  • Game providers: Licensed casino partners and studios, including providers integrated into our DraftKings sportsbook & casino ecosystem, may receive limited data to deliver game content
  • Service providers: We work with trusted third-party vendors for fraud prevention, identity verification, and customer support
  • Business transfers: In the event of a merger or acquisition involving DraftKings Inc., your data may be transferred as part of that transaction

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations. Financial records and identity verification data are typically retained for a minimum of five years following account closure to comply with AML and gaming regulatory requirements.

Your Rights and Choices

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • The right to access the data we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of your data, subject to legal retention obligations
  • The right to opt out of certain marketing communications
  • The right to lodge a complaint with the relevant data protection authority in your jurisdiction

To exercise any of these rights, please contact us through our Help Center at support.draftkings.com or via the in-app ticketing system. We will respond to verified requests in accordance with applicable law.

Children's Privacy

Our services are strictly for adults aged 21 or older (19+ in Ontario). We do not knowingly collect personal data from individuals under the applicable minimum age. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete that information and close the associated account.

Security Measures

We implement industry-standard technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Our DraftKings Casino platform uses encryption, two-factor authentication (required for first withdrawals and new withdrawal methods), and continuous monitoring to safeguard your account and financial information.

International Data Transfers

We are a US-based operator primarily serving players in licensed US states and Ontario, Canada. If your data is transferred internationally — for example, to our offices in Hoboken, NJ or London, UK — we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will notify you via the DraftKings app or by email. Your continued use of our services following any update constitutes your acceptance of the revised policy. We encourage you to revisit this page periodically to stay informed about how we protect your data.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please reach out to us through our Help Center at support.draftkings.com. Our support team is available in English and Spanish to assist you. For responsible gaming concerns, you may also contact us via the dedicated helpline at 1-800-GAMBLER.

Content updated: July 21, 2026